About The World Of Communication And Management

Transcript:
Today what I’d like to share with you is about the world of communication and management. Management, good management, is a function of the relationships you have with your team.

And the quality of the relationships that you have with your team, is a function of your ability to communicate, both the speaking, and being responsible for how it lands with that person.

And also in a way that you listen.

We have a saying, in ActionCOACH, that communication is the response you get. And it’s based on – well it’s not the truth, because maybe you’re talking to a psychopath, or something – but, it’s the idea of communication is the response you get is based on, what did you communicate, or fail to communicate that got the response that you received.

And it goes from just the words themselves, which is about 7 percent of your communication; 38 percent, the tone of your voice; And 55 percent body language. If you are on the phone, those two are reversed.

But, when you’re communicating with a team member, the best way to communicate with them is face to face. Particularly if it’s a difficult or important conversation. Because there are physical cues that you can’t necessarily get if you’re not face to face or you’re communicating through a text or an email, or in some other way such as that, that is often misunderstood.

You know I had a client the other day say they put it in caps that means they’re yelling at me. Well, maybe, maybe not. Maybe it’s just to emphasize a point. Nevertheless there was a misunderstanding.

So communication is the response you get. Meaning that you’re responsible for how your communication lands over there.

And its ever more important today because the old saying: “People don’t leave a job they leave a manager,” is more true than ever. As we go into what some are calling not just the war on talent like it’s about to go nuclear war on talent, where we will have a shortage of talent over the next two decades – that’s the prediction.

How we treat the people that are under us, and in our care, is going to be ever more important. So if you haven’t taken a course in communication. I invite you to consider taking a course in communication.

And, remember, everything communicates.

So be mindful of that and you’ll be a better manager.

If you like this, then go ahead and subscribe to my channel, or like it. And, if you’d like to have more information on how communication can impact your team in a positive way, then please reach out to me.